At o1eauto rent, located at Rruga e Aeroportit, Tirane, Shqipëri, we are committed to protecting the privacy and security of our customers and visitors. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you interact with our website or use our services.

By using our services or accessing our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal data:

a. Information You Provide to Us

• Full name

• Email address

• Phone number

• Date of birth (when required by law)

• Driver’s license number, issuing country, and expiration date

• Passport or national ID (if required for verification)

• Rental booking details (vehicle type, rental period, pick-up/drop-off location)

• Payment information (processed via secure third-party processors)

b. Automatically Collected Information

• IP address

• Browser type and version

• Device type (mobile/desktop)

• Time zone and location data

• Website usage data (pages visited, time on site, referral source)

• Cookies and similar tracking technologies

2. Legal Basis for Processing (GDPR)

We process your data under the following legal bases:

• Contractual necessity – to fulfill our agreement with you (e.g., complete your booking)

• Legal obligation – for compliance with legal and regulatory requirements

• Legitimate interest – for business operations and service improvement

• Consent – for marketing communications and optional services (you may withdraw consent at any time)

3. How We Use Your Information

We use your information to:

• Process car rental bookings and payments

• Verify identity and eligibility to rent a vehicle

• Communicate about reservations, changes, or support needs

• Provide airport transfer and related mobility services

• Send service updates or important notifications

• Detect fraud, protect against misuse, and ensure security

• Improve our website, services, and customer experience

• Comply with tax, legal, and regulatory obligations

4. Sharing of Your Information

We may share your information with:

• Payment processors – to handle secure online transactions

• Insurance providers – for claims, coverage, and rental protection

• IT service providers – hosting, maintenance, or customer management tools

• Government authorities or law enforcement – where required by law or in case of legal requests

• Affiliated transport and transfer partners – when coordinating your service

We do not sell, rent, or trade your personal information for marketing purposes.

5. Data Retention

We retain your personal data only as long as necessary to:

• Complete your booking and any follow-up actions

• Comply with legal and tax obligations

• Resolve disputes or enforce our terms and conditions

Retention periods may vary by data type and regulatory requirements.

6. Your Rights (under GDPR & applicable laws)

You have the right to:

• Access – know what personal data we hold about you

• Rectify – correct inaccurate or incomplete data

• Delete – request deletion of your data (subject to legal limitations)

• Restrict – limit processing of your data under certain conditions

• Object – opt out of certain uses such as direct marketing

• Portability – request transfer of your data to another provider

• Withdraw Consent – at any time, for data processed based on consent

To exercise any of these rights, please contact us using the details in section 10.

7. Data Security

We use appropriate technical and organizational measures to safeguard your data, including:

• Encrypted connections (SSL/TLS)

• Secure third-party payment gateways

• Access controls and authentication

• Regular software updates and vulnerability testing

However, no system is completely secure, and we cannot guarantee absolute data security.

8. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Understand website usage and traffic

• Store user preferences

• Improve site performance and functionality

You can manage or disable cookies in your browser settings. However, some features may not function properly if cookies are disabled.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of these sites. We recommend reviewing their privacy policies before sharing any personal data.

10. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how your personal data is handled, please contact us:

o1eauto rent
📍 Rruga e Aeroportit, Tirane, Shqipëri
📧 Email: info@o1eauto.rent
📞 Phone: +355 69 568 2044

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this page regularly.